Bdgam Privacy Policy — Complete Details on How Your Data Is Protected
This privacy policy explains in detail how the personal information you provide while using bdgam is collected, why it is collected, where it is stored, and how it is kept secure. Your rights over your own data are also clearly outlined here.
Bdgam never sells your personal data to third parties. Data is used solely to operate the service and ensure security.
Introduction — Who This Privacy Policy Applies To
This privacy policy applies to all users of the bdgam platform (www.bdgam.org). It applies whether you are creating an account, logging in, playing games, or simply browsing the website.
Bdgam believes your personal data belongs to you. We only collect information that is genuinely necessary to provide our services, verify identity, and ensure security. Collecting unnecessary data or selling it to third parties goes against our principles.
This policy was written in Bengali so that users in Bangladesh can easily understand the full content. Certain technical terms have been kept in English, as widely accepted Bengali equivalents do not exist for them.
By using any service on bdgam, you are considered to have read and accepted this privacy policy. If you have any questions about any part of this policy, please contact [email protected].
What Kind of Data bdgam Collects
Bdgam collects data through two main channels — information you provide directly, and data generated automatically as you use the service.
Information you provide directly
Information you provide during registration, KYC verification, or when contacting support:
- Identity Information: Full name, date of birth, nationality — as shown on your national ID or passport.
- Contact Information: Email address, mobile number, and current residential address.
- KYC documents: Photos of identity documents (NID, passport) and proof of address.
- Financial Information: Payment method name and related details — bdgam does not store your full card number.
- Communication content: Content of emails or messages sent to the support centre.
Technical Information Collected Automatically
While you use bdgam, the following information may be recorded automatically:
- IP Address: Your device's Internet Protocol address — used for geolocation and security purposes.
- Device Information: Browser type and version, operating system, and device type.
- Usage Data: Pages visited, time spent on each page, and games played.
- Transaction Information: Complete history of all deposits, withdrawals, and bets, including dates and times.
- Cookies & Tracking: Session cookie and preference data (see details below).
Why We Collect This Data — Purpose of Each Item
Every piece of data bdgam collects has a specific purpose. Nothing is collected without reason or simply on the assumption that it might be useful someday.
| Type of Data | Purpose of Collection | Legal Basis |
|---|---|---|
| Name & Date of Birth | Age verification (18+) & identity confirmation | Contractual obligations & legal compliance |
| Email & Mobile | Account verification, important notices, login security | Contract Performance |
| KYC documents | Identity Verification & Anti-Money Laundering | Legal Obligation |
| Payment Information | Transaction Processing & Fraud Prevention | Contractual obligations & legal compliance |
| IP address | Geo-restriction Enforcement & Security | Legitimate Interest |
| Game history | Dispute resolution & responsible gaming oversight | Contractual obligations & legitimate interests |
| Browser information | Service Improvement & Issue Resolution | Legitimate Interest |
bdgam does not share your data with third parties for marketing or advertising. No data is shared with data brokers.
Data Retention, Protection & Lifespan
Technical Security Measures
Bdgam uses industry-standard technology to keep your data secure:
- SSL/TLS Encryption: All data exchanged between your browser and bdgam's servers is protected by 256-bit SSL encryption. You can verify this by checking for "https://" and the padlock icon in your browser.
- Encrypted Storage: Sensitive data stored on our servers (such as KYC documents) is kept in encrypted form. Access is controlled and audit logs are maintained.
- Password hashing: Your password is never stored in plain text — strong hashing algorithms are always used.
- Firewall & Intrusion Detection: Server-level security measures remain active at all times.
- Access Control: Only authorised staff may access data, and only for specific, defined purposes. All access is logged.
How long your data is retained
Different retention periods apply to different types of data:
- Account Information: For a defined period as required by regulatory obligations, both while the account is active and after it is closed.
- Transaction Records: Typically 5–7 years in accordance with financial regulatory requirements.
- KYC documents: For a defined period after account closure as required by legal obligations.
- Technical Logs: Typically 3–12 months — for security and troubleshooting purposes.
- Marketing Preferences: Until consent is withdrawn.
When the retention period expires or the data is no longer needed, it is securely deleted or anonymised.
Data Categories
What types of personal information does bdgam handle
Your data falls into four main categories, each with its own purpose and level of protection.
Identity Information
Name, date of birth, nationality, national ID or passport number. Required for KYC.
Contact Information
Email address, mobile number, and residential address. Used for account notifications and verification.
Financial information
Payment method name, transaction history, and deposit and withdrawal records. Full card numbers are not stored.
Gaming information
Game history, bet amounts, win/loss records. Used for dispute resolution and responsible gaming monitoring.
Technical information
IP address, browser type, operating system, session duration. Used for security and service improvement.
Cookies information
Session cookies and preference settings. Used to remember your login state and language preferences on the platform.
Support information
Content of messages sent to the support centre and descriptions of issues reported — used for problem resolution and service improvement.
Location Information
Country or region estimated from your IP address — used to enforce geo-restrictions and prevent fraud.
Data Protection
How bdgam keeps your information secure
Bdgam uses multiple layers of security to protect your data. Each layer guards against a different type of threat.
SSL/TLS Encryption
All communication between your browser and bdgam's servers is encrypted via HTTPS. No one can intercept this data in transit — even on public Wi-Fi.
Passwords are never stored
Your password is never stored directly on our servers. Only the hashed value is kept, using strong Bcrypt or Argon2 hashing algorithms. Not even bdgam staff can view your password.
Access Control & Audit Logs
A complete audit log of who accessed your data and when is maintained. Unauthorised access is not possible, and all authorised access is reviewed on a regular basis.
Encrypted Database
KYC documents and sensitive data are stored in an encrypted state within the database. Access to the database alone is not enough to read the raw data.
Intrusion detection
A 24/7 active Intrusion Detection System identifies any unusual activity in real time. Suspicious login attempts or abnormal access patterns are blocked automatically.
PCI-DSS Payment Security
Payment transactions are processed through PCI-DSS certified gateways. bdgam never stores your full card number — only the last four digits are retained for reference.
Your rights
Your rights over your personal data
Bdgam follows modern personal data protection principles. As part of this, you can exercise the following rights.
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Right to Access: You can request to know what data bdgam holds about you. Send a written request to [email protected].
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Right to Rectification: If any of your information is incorrect, you can request a correction through your account settings or by contacting support.
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Right to Erasure: In certain circumstances, you may request that your data be deleted. However, some information may need to be retained to meet legal obligations.
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Right to Restriction: You may request that the use of your data be restricted to specific purposes.
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Right to Object: You have the right to object to the processing of your data on certain grounds, particularly for marketing purposes.
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Right to Portability: You can request your data in a structured, machine-readable format.
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Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time — this will not affect any processing that has already taken place.
To exercise any of your rights, send an email to [email protected] with the subject "Data Rights Request". We aim to respond within 30 days.
Additional clauses
Protection of Minors' Data
All bdgam services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.
- Date of birth is verified at the time of registration.
- Age is verified through KYC in cases where there is reasonable suspicion.
- If anyone under the age of 18 has created an account by mistake, it will be cancelled and all associated data deleted.
- If a parent suspects their child has created an account on bdgam, please contact [email protected] immediately.
If an account is identified as belonging to a minor, all associated data is immediately deleted and the account is permanently closed.
Third-Party Links & Services
Some pages on bdgam may contain third-party links or embedded services. Once you click on these links, you leave the control of bdgam.
- Third-party websites may have privacy policies that differ from bdgam's.
- Bdgam is not responsible for the data collection practices of third parties.
- It is advisable to read the privacy policy of any third-party service before using it.
Policy Details
6 Core Principles of Privacy Protection
Bdgam's approach to privacy is built on 6 core principles.
Purpose Limitation
Data collected is used solely for the purpose for which it was collected. It is never used beyond its stated purpose.
Data Minimisation
Only the information genuinely needed to provide the service is collected. Data is not gathered on the basis that it might come in handy later.
Data accuracy
Bdgam works to keep your data accurate and up to date. If any inaccuracies are found, they can be corrected promptly.
Retention Limits
Data is not retained beyond what is necessary unless required by law. Once the retention period ends, it is securely deleted.
Transparency
Full transparency is maintained regarding how your data is used. You will be informed of any changes.
User Controls
You should have control over your own data. That's why you can always view, correct, delete, or withdraw consent for your information.
Policy Updates
What Happens When the Privacy Policy Changes
This privacy policy may be updated to reflect changes in technology, legal requirements, or business needs. bdgam will notify you before any significant changes take effect.
- The effective date of any changes will be updated at the top of this page.
- Advance notice will be sent to your registered email for any significant changes.
- Continued use of bdgam after any changes takes effect will be considered acceptance of the updated policy.
- If you object to any changes, the option to close your account remains available at any time.
Keep your registered email active to receive notices of important changes, and make sure emails from bdgam are not marked as spam.
Contact
Privacy Contact
For any questions about this Privacy Policy, requests regarding your data, or concerns about a potential breach, please contact us through the channels below.
Privacy Email
[email protected] — use the subject line "Privacy Request" or "Data Rights".
Response Time
General queries: 24–48 hours. Formal data rights requests: within 30 days.
What to Include in Your Request
Your registered email address, the type of request (view / edit / delete), and a brief description.
Quick Reference
Privacy Policy summary
Use this summary alongside the full policy for a quick overview of the key points.
You also play a role in keeping your data safe
Use a strong, unique password — do not reuse passwords from other sites.
Avoid logging into your bdgam account over public Wi-Fi.
If you log in on a shared device, make sure to log out at the end of your session.
Keep your registered email active — security notices will be sent there.
If anyone claims to be from bdgam and asks for your password or OTP, report it immediately — bdgam will never ask for your password.
Related policies
Other bdgam policy documents
Reading these documents alongside the Privacy Policy will help you understand your rights and responsibilities.
Finished reading the policy? Join bdgam with confidence.
Bdgam is committed to protecting your data. Create your account with confidence and enjoy a complete gaming experience in Bengali.
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All transactions are secured with SSL encryption.
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Your data is never sold to third parties.
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You have full control over your own data.
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Secure identity verification through KYC.
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Full gaming guides and support available entirely in Bangla.
Frequently Asked Questions
Frequently Asked Questions About the Privacy Policy
18+ only | Please gamble responsibly: All bdgam services are for users aged 18 and above. Online gaming is for entertainment — not a solution to financial problems. Every game outcome is completely random. Set a budget within your means. If you have concerns about your gaming, Responsible Gaming You can find Self-Exclusion options and support information on this page.